Privacy Policy
Last Updated: 29 July 2025
At Ventusmoda ("we", "us", or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website at https://ventusmoda.com, browse our content, place an order, or contact us in any way related to our online store and services (collectively referred to as the "Services").
In this policy, "you" refers to anyone accessing or interacting with our Services, whether as a shopper, site visitor, or other user whose personal data we may collect or process.
We encourage you to read this Privacy Policy carefully to understand how we handle your information.
Updates to This Privacy Policy
From time to time, we may update this policy to reflect changes in our business operations, legal requirements, or data handling practices. When updates are made, we will:
- Publish the revised version on our website
- Update the “Last Updated” date above
- Notify users if required by law (such as through email or a website notice)
What Personal Data We Collect and Why
We collect personal data from you through direct interactions, automated technologies, and third-party sources. This helps us deliver, improve, and personalise your experience.
Information You Provide Directly
This includes details you share when using features of our site, such as:
- Full name, email address, phone number
- Billing and shipping addresses
- Account login credentials (if applicable)
- Payment details (processed securely by our payment providers)
- Customer support messages and feedback
Some website functions require this information to work correctly. Without it, certain services (such as checkout) may not be accessible.
Information We Collect Automatically
When you browse our site, we may automatically collect:
- IP address and device information
- Browser type and version
- General location data
- Website usage patterns (pages visited, time spent, clicks)
This data is collected through cookies and similar technologies to enhance performance and user experience.
Information from Third Parties
We may receive data about you from trusted partners such as:
- Payment processors (e.g. billing confirmation)
- Delivery services (e.g. shipping updates)
- Analytics and advertising tools
- E-commerce platforms (such as Shopify, which powers our store)
We only collect what is necessary and ensure it is handled in line with this policy.
How We Use Your Data
We use personal data for the following purposes:
1. To Provide Products and Services
This includes:
- Processing and fulfilling orders
- Taking secure payments
- Handling returns and refunds
- Sending order confirmations and updates
- Managing customer accounts and preferences
Legal basis: Performance of a contract
2. For Marketing and Communications
If you have opted in, we may send you:
- Promotions, offers, and updates by email or SMS
- Personalised product recommendations
- Newsletters and brand content
You can unsubscribe at any time.
Legal basis: Consent or legitimate interest in promoting our services
3. To Ensure Security and Prevent Fraud
We may use your data to monitor suspicious activity, protect user accounts, and investigate potential fraud.
Legal basis: Legitimate interest in platform security
4. To Improve Our Website and Services
We analyse user behaviour and feedback to improve functionality, product selection, and customer support.
Legal basis: Legitimate interest in improving user experience
Cookies
We use cookies to enhance site functionality and provide tailored content. These cookies may:
- Remember items in your cart
- Save your preferences
- Help us understand how users interact with the site
- Serve relevant ads through third-party platforms
You can manage cookie settings via your browser. Disabling cookies may limit certain features. For details on cookies used by Shopify, visit Shopify’s Cookie Policy.
How We Share Your Information
We only share your personal data where necessary, and always with respect for your privacy:
1. With Trusted Service Providers
We work with partners who help us operate the site, process payments, deliver orders, and provide analytics. These include:
- Payment gateways
- Shipping providers
- Hosting and IT service firms
- Marketing and analytics tools
These providers are contractually required to protect your data and only use it for specified purposes.
2. With Advertising and Marketing Partners
If you opt in, we may share limited data with partners who assist us in showing personalised ads or email campaigns.
3. With Your Consent
In some situations, such as when linking your account to social media or requesting specific actions, we may share data with your permission.
4. Within Our Business Group
Your data may be shared internally within affiliated companies, for legitimate business purposes such as centralised operations or customer service support.
Your Rights Under GDPR
If you are located in the UK, EU, or EEA, you have the right to:
- Access your data
- Request corrections
- Request deletion (subject to legal requirements)
- Restrict or object to processing
- Request data portability
- File a complaint with your national data authority
To exercise your rights or raise a concern, please contact us:
Email: info@ventusmoda.com
We aim to respond within one month of receiving your request, in accordance with GDPR guidelines.
5. Legal and Business Disclosures
We may share or disclose your personal information in the following circumstances:
- If we are involved in a business transaction such as a merger, acquisition, sale of assets, or restructuring
- To comply with legal obligations, court orders, or requests from government authorities
- To protect our legal rights, the safety of our users, or to investigate suspected fraud or violations of our Terms of Service
Categories of Personal Information We Disclose
In the course of operating our business and delivering our services, Ventusmoda may disclose the following types of personal data to the partners listed below. These disclosures support the purposes outlined in earlier sections of this policy.
| Category of Information | Disclosed To |
|---|---|
| Identifiers (name, email, phone, account details) | Payment processors, fulfilment providers, marketing platforms, customer support services |
| Commercial Data (order history, cart activity, preferences) | Analytics partners, service providers, advertising platforms |
| Technical and Usage Data (IP address, browser, device info) | IT providers, analytics tools, remarketing partners |
| Geolocation Data (based on IP or browser settings) | Shipping services, fraud prevention partners |
We only disclose sensitive personal data when absolutely necessary and always with your explicit consent. We do not use this information to make inferences about you.
Marketing and Advertising
If you have given your consent, we may share certain personal data with advertising and marketing partners to personalise promotions or display relevant ads across platforms. You may opt out at any time by contacting us or adjusting your cookie settings.
Third-Party Websites and External Links
Our website may contain links to third-party websites that are not operated by Ventusmoda. Once you leave our site, our Privacy Policy no longer applies. We are not responsible for the content, security, or privacy practices of external websites.
We recommend reviewing the privacy policies of any third-party platforms before providing personal data. Please note that any information shared on public platforms, such as social media or comment sections, may be visible to others and outside of our control.
The inclusion of a third-party link does not constitute endorsement unless explicitly stated.
Children’s Privacy
Ventusmoda does not knowingly collect or store personal data from individuals under the age of 16. Our services are not intended for children, and we do not permit their use by anyone under the age of digital consent as defined by local law.
If you believe a child has submitted personal information without parental consent, please contact us at info@ventusmoda.com. We will take appropriate action to delete the data in accordance with our legal obligations.
As of the date of this policy, we do not knowingly sell or share personal data belonging to anyone under the age of 16.
Security and Retention of Your Information
We take the security of your data seriously. While no system is 100 percent secure, we implement technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse.
Please be aware that information transmitted over the internet, such as email communications, may not be fully secure. We recommend avoiding the transmission of sensitive information via unencrypted channels.
We retain personal data only as long as necessary to:
- Fulfil your orders
- Manage your account
- Provide customer support
- Comply with legal obligations
- Resolve disputes and enforce our policies
After this period, we securely delete or anonymise your data.
Your Privacy Rights
Depending on your location and the applicable data protection laws, you may have the following rights:
-
Right to Access – Request a copy of the personal data we hold about you and how it is used
-
Right to Rectification – Request corrections to inaccurate or incomplete personal data
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Right to Erasure – Request deletion of your data, subject to legal or contractual obligations
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Right to Data Portability – Request your personal data in a structured, machine-readable format
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Right to Restrict Processing – Ask us to limit how we use your data in certain situations
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Right to Object – Object to specific uses of your data, including marketing and profiling
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Right to Withdraw Consent – Withdraw consent where processing is based on your permission
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Right to Opt Out of Targeted Advertising or Data Sharing – Opt out of personalised ads or data “sharing” where applicable. If your browser supports the Global Privacy Control (GPC) signal, and it is enabled, we will treat it as a valid opt-out for that device and session
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Right to Appeal – If we deny your request, you may appeal our decision by replying to our response
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Right to Manage Communications – Unsubscribe from promotional communications using the link in our emails. You will still receive essential service-related messages
Exercising Your Rights
If you wish to exercise any of your data protection rights, you can submit a request by emailing us at info@ventusmoda.com. In some cases, we may need to verify your identity before we are able to process your request. This may include confirming your email address, order details, or other relevant information.
You may also appoint an authorised representative to submit a request on your behalf. If you choose to do so, we may require written proof of authorisation, and we may still need to verify your identity directly before proceeding.
We will respond to your request within the timeframes set by applicable data protection laws. Exercising your rights will not affect your access to our services, and we will not discriminate against you for doing so.
Complaints
If you have any concerns or complaints about how we handle your personal information, we encourage you to contact us directly at info@ventusmoda.com. We take privacy seriously and aim to address all concerns fairly and promptly.
If you are not satisfied with our response, you may have the right to appeal the outcome of your request. In addition, depending on your location, you may be entitled to lodge a formal complaint with your local data protection authority.
For individuals in the European Economic Area (EEA), you can find a list of national supervisory authorities at:
https://edpb.europa.eu/about-edpb/board/members_en
International Users
Please be aware that your personal information may be transferred to, stored in, and processed in countries outside of your country of residence. This includes transfers to service providers, business partners, and staff located in countries where data protection laws may differ from those in your jurisdiction.
For users in the United Kingdom or the European Economic Area, when we transfer personal data outside of these regions, we take appropriate steps to ensure your data is protected in accordance with legal standards. These safeguards may include:
- The use of Standard Contractual Clauses (SCCs) approved by the European Commission
- UK International Data Transfer Agreements (IDTAs) or Addendums where applicable
- Relying on adequacy decisions from the UK Government or European Commission for specific countries
By using our services, you acknowledge and agree that your personal data may be processed and stored outside your country, as described in this Privacy Policy.